One orchestrated payment journey, from onboarding to late-stage recovery
Glider sits across your entire billing lifecycle, from onboarding to recovery and retention, delivering personalised payment experiences at scale, so customers pay on time and your team spends less time chasing.
Five stages. One connected journey.
From the moment a customer onboards to the moment they're set up for next time, Glider connects the payment experience at every stage in between.
01
Onboard
Becoming a customer
02
Bill Arrives
Reviewing what's owed
03
Remind
Getting a nudge
04
Recover
Falling behind
05
Retain & Re-bill
Setting up for next cycle
Lowest cost to collect
Lowest cost to collect
Low cost to collect
Rising cost to collect
Lowest cost to collect
Stage 01
Onboard
Becoming a customer
Customer need
Sign up quickly, verify identity, and set up a preferred payment method without juggling logins or paperwork.
Glider's role
Capture verified customer details and a saved payment method up front, so every future bill can be easily and quickly.
Capabilities
Channels
Stage 02
Bill Arrives
Reviewing what's owed
77%
of consumers say a good payment experience matters
Customer need
Receive the bill on their preferred channel with a clear, mobile-friendly way to pay it on the spot.
Glider's role
Pair every bill from your billing system with a personalised, actionable payment link that opens straight into a branded checkout — PayTo, PayID, cards, or digital wallets, all in one place.
Capabilities
Channels
Stage 03
Remind
Getting a nudge
$1.80
collected for every $1 spent (low-value overdue)
Customer need
A timely, well-placed reminder that makes it effortless to pay right then — not another message to file away.
Glider's role
Trigger reminder sequences across SMS, email, and rich messaging — each one carrying the same branded checkout so customers can pay in a tap, with their saved method, without logging in.
Capabilities
Channels
Stage 04
Recover
Falling behind
30%+
reduction in collection costs
Customer need
Supportive, flexible options that respect their situation, not high-pressure or generic chase letters.
Glider's role
Trigger the right intervention automatically — self-serve payment plans, agent-assisted payments in the contact centre, or escalated outreach — each with the same secure checkout, based on the customer's situation rather than a generic dunning schedule.
Capabilities
Channels
Stage 05
Retain & Re-bill
Setting up for next cycle
25%+
reduction in days bills overdue
Customer need
Pay once, set up for next time. Customers expect a receipt, a record, and a frictionless experience when the next bill arrives — without re-entering details or logging in again.
Glider's role
Turn every completed payment into a head start on the next one with instant receipts, saved payment methods, bill smoothing options, and real-time confirmation back to your team.
Capabilities
Channels
Start with your biggest pain point
Glider is modular by design. Pick the stage with the biggest commercial pain, go live there first, then expand across the journey on your timeline, without re-platforming.
Most common starting points
Recover
Fastest ROI for billers carrying arrears or rising hardship volumes.
Bill
When customers receive bills that aren't easy to act on — paper-only, no link, or card-only checkout.
Remind
When you're still relying on paper, generic email, or untimed reminders.
One customer. One possible path.
Every customer follows a different payment journey. This example shows one orchestrated path — a well-timed reminder that clears the balance before any collections involvement is needed.
Emma isn't avoiding her water bill. She just forgot. Eight days after it arrived, a single well-timed nudge gets her paid in under a minute. No follow-up needed on either side.
Emma · Sydney · Tuesday morning
Tuesday, 11:35 am
A well-timed reminder arrives
Eight days after her water bill is issued, Emma gets a short SMS from her provider. It greets her by name, shows the amount, and includes a secure, personalised payment link. No login, no portal hunt.
Tuesday, 11:36 am
She pays in two clicks
Emma clicks the link, sees the bill summary in a branded checkout, and chooses PayTo from her saved methods. Approves the payment in her banking app and she's done.
Tuesday, 11:37 am
Instant confirmation
A receipt lands in her inbox. The biller's systems are updated in real time. No late notice gets posted, no call gets made to the contact centre, no escalation begins.
One short interaction replaces a late notice, an inbound call, and weeks of escalation. Across tens of thousands of customers, the impact compounds.
See the same customer, two different journeys
Most billers run a journey that costs them and their customers. Glider rebuilds it around timely communication, frictionless payment, and supportive escalation.
Proactive, personalised, and efficient
A reminder strategy timed to the customer, a checkout that works in two clicks, and flexible support before things escalate.
Day 0
Branded payment request
Bill arrives via email and SMS with a one-click payment link.
Day +8
Proactive SMS reminder
Friendly nudge with a personalised link. No login, no friction.
Day -2
Pre-due reminder
Final prompt before due date, with PayTo, card, or wallet options.
Day +5
Flexible support
If unpaid, offer self-serve payment plan before escalation.
Customers pay on time
Typical uplift in on-time payments seen by Glider billers
+20%
"We've seen a significant increase in bills paid, a huge reduction in calls into our contact centre and improved NPS."
— Customer Billing and Experience, Australian Water Utility
Where Glider is heading next
Glider sits at the intersection of the rapidly converging enabling technologies of AI, real-time payments, and rich messaging to deliver smarter payment journey experiences.
Onboard
KYC and identity verification
Verify new customers and set up a payment method in a single onboarding flow, ready for every future bill.
Remind
RCS interactive messaging
Rich, branded reminders in the customer's native messaging inbox with verified sender and in-message payment.
Retain & Recover
Bill smoothing plans
Invite customers to spread their bills into weekly or fortnightly PayTo payments — reducing arrears, lifting retention, and giving customers predictable, stress-free billing.
Recover
Outbound AI Voice campaigns
Conversational AI voice outreach for overdue accounts, with human handoff and the same secure checkout.
Across the journey
AI insights and recommendations
Campaign performance optimisation that learns from behaviour and surfaces the next-best action for each customer.
Ready to give your customers a better way to pay?
Talk to us about how Glider fits into your billing and collections environment and what better payment outcomes look like for your team.