Every bill, paid the easy way
Glider is the white-label payment experience layer for enterprise billers. It connects to the systems you already run, so more bills get paid on time with less effort for your team.
See how it works- 01Card ending 4242 saved
Onboard
Preferred payment methods saved from day one
- 02Your bill of $142.50 is ready
Request
Branded payment link sent with every bill
- 03Due Friday: pay now
Remind
Timed reminders across SMS, email and digital channels
- 043 fortnightly payments of $47.50
Recover
Self-serve plans when customers fall behind
- 05PayTo auto-pay on
Retain
Auto-pay set up so the next bill pays itself
Every late payment becomes work for your team
Most billers still run reminders, checkout and payment plans in separate tools, so late bills turn into manual follow-up and extra reconciliation work.
47%
of late payers simply forget, lose track of due dates or are too busy to pay
The cost to you
Without the right nudge, late bills turn into manual chasing for your team.
33%
of late payers say the payment process itself held them up
The cost to you
Friction at the point of payment turns into stalled payments and calls to your contact centre.
51%
of late payers say flexible options, like instalments, would help them pay on time
The cost to you
Without a way to spread the cost, a missed payment escalates to a call or a collections referral.
Source: Glider and PayPal, Consumer Bills Trends research. 1,000 Australian regular bill payers, including 546 who pay bills late.
This is the work Glider takes off your team
From the first reminder to a payment that is easy to reconcile.
Fewer late payments, less chasing
20%+
uplift in on-time payments
30%+
reduction in cost to collect
15%+
reduction in bad debt
Aggregate results based on Glider-supported lending, billing and collections payment programs. Outcomes vary by organisation, journey design and customer base.
From payment request to paid, one connected experience
An example of how a customer moves through a payment journey, with flexible options at every step.
01 · Request
Payment Request SMS
Aureon Energy
Verified sender
Hi Sarah
Your last Aureon bill is due on Friday.
Amount due is $142.50
Pay now or set up a plan with this secure, personalised link: pay.aureonenergy.com/abc123
Thanks
Aureon Energy
Fixes: forgotten bills
Personalised requests and timed reminders by SMS, email, WhatsApp and QR code, each with a one-tap link to pay.
02 · Checkout
Payment Checkout
Amount Due
$142.50
Fixes: friction at payment
A branded, mobile-first checkout with card, digital wallets and Pay by Bank.
03 · Plans
Payment Plans
Split your $142.50 payment:
Fixes: lack of flexibility
Customers who can't pay in full set up a plan themselves, before the account needs a call.
Every way your customers want to pay, with Pay by Bank built in
Glider supports PayTo and PayID natively, so customers can pay straight from their bank account with real-time confirmation. Cards and wallets run through the payment gateway you already use, and every option is offered consistently across all your channels, from SMS to AI voice.
Payments approved once in the customer's banking app, for one-off or recurring bills.
Real-time bank transfers, well suited to higher-value payments.
- Lower payment costs
- Real-time confirmation
- Easier reconciliation
Works with any payment gateway, so nothing about your card processing needs to change. Payments made through Glider, by any method, appear in one consistent report.
Keep your systems, add the payment experience
Glider connects to your billing system, CRM and contact centre by API, and works with any payment gateway. There is nothing to replace and no major IT project needed.
1{2 "customer_id": "cust_8x2k",3 "amount": 12750,4 "currency": "AUD",5 "channels": ["sms", "email"],6 "due_date": "2026-11-15"7}
Developer-friendly by design
A single API call creates a payment request, delivers it across channels and handles the checkout. Webhooks report back as payments happen, so your team can focus on building, not plumbing.
Explore the APIProof from billers already live on Glider
"We've seen a significant increase in bills paid, a huge reduction in calls into our contact centre and improved NPS."
— Customer Billing and Experience, Australian Water Utility
Payment experiences built for your industry
Glider handles variable amounts and high volumes without adding complexity for the people paying.
Practical guidance for billing and collections teams
Research, toolkits and guides on getting more bills paid on time.
PayTo can lower your payment costs, but only if customers use it
What drives PayTo adoption, and how to build a payment experience that manages your payment mix costs.
Read the guideToolkitThe Modern Billing toolkit
Templates to audit your billing experience, map the customer payment journey and cut late payments and support costs.
Get the toolkitResearchDecoding Australian bill payment trends
How Australians pay their bills, what they expect, and where the industry is heading.
Read the reportReady to give your customers a better way to pay?
Talk to us about how Glider fits into your billing and collections environment and what better payment outcomes look like for your team.