Better payment experiences for your patient community
Glider gives patients a clear, consistent path to pay, from the moment care is delivered to the moment a gap payment falls behind. Less manual follow-up for your front desk. Faster payment for your practice. Better experiences for your patients.
Hi David, your gap payment of $340.00 is due 15 Jun.
Pay now: pay.northsideclinic.com.au/g291
Account 4471-2903
$340.00
Due 15 Jun 2025
Payment received
Payment follow-up stops at the invoice
Most payment follow-up stops at the invoice. Payments are still heavily card-based, overdue balances are followed up manually or not at all, and communication with patients is inconsistent between front-desk staff, and across sites in multi-clinic and multi-site health networks.
Only 50% of Australians paying medical bills rate their bill payment experience as good.
Gap payments go unpaid, with no structured follow-up
Overdue balances age across a large patient base while front-desk and billing staff spend real time chasing money that's already owed.
Manual admin adds up, fast
Phone payments, paper notices, and outstanding balances are handled manually and inconsistently between staff, and between clinics, departments or sites.
Payment costs compound
Card fees apply to every payment — consultations, procedures, admissions — and that cost adds up fast across a large patient base.
The payment journey, built for how patients actually pay
Glider connects the reminder, the checkout, and the payment method into one consistent journey, from invoices sent through to the moment a payment is paid.
Gets providers paid faster
What Glider does
Automated payment requests, overdue reminders, configurable escalation sequences, and self-serve payment plans, all under your own brand.
Result
Fewer aged receivables, improved cash flow, and less staff time spent on follow-up.
Reduces operational admin
What Glider does
Automated payment workflows, agent-assisted secure payment requests, saved payment methods, and structured payment journeys, removing manual handling at every step.
Result
Less front-desk administration, consistent handling across staff and sites, and fewer awkward late-payment conversations.
Reduces payment cost
What Glider does
PayTo is a low-cost alternative to card and direct debit payments, without changing the patient-facing experience.
Result
Lower payment acceptance cost, faster settlement, and a better payment experience for patients.
The full platform
Multi-channel payment comms
SMS, email, and agent-assisted payment requests delivered under your own brand. Patients see a name they recognise.
Automated overdue escalation
Configurable reminder and escalation sequences for unpaid gap payments. Consistent follow-up without staff chasing manually.
Self-serve payment plans
Patients can set up and manage payment plans without contacting the front desk. Reduces awkward conversations and supports patient circumstances sensitively.
Real-time payments with PayTo
Low-cost bank-to-bank payment offered alongside other payment methods, without changing the checkout experience.
Designed for the teams that manage patient billing
Reception & front-desk teams
Reduce time spent on manual payment follow-up and give patients a consistent, self-serve path to pay.
Finance & billing teams
Improve cash flow and reduce aged receivables through automated payment workflows.
Patient experience & admissions teams
Create a consistent payment experience from admission or enrolment through to everyday billing.
IT & digital teams
Add modern payment workflows without rebuilding your patient portal or replacing your practice or hospital management system.
Multi-site operations teams
Standardise payment handling and communication across clinics, departments and sites.
Compliance teams
Reduce PCI exposure and manual handling of card and patient details across front-desk and billing staff.
Five stages. One connected journey.
From the moment a patient is onboarded to the moment they're set up for their next visit, Glider helps your team manage the payment experience at every stage.
- Capture a verified payment method before the first invoice is issued
- Establish an ongoing payment authority so future payments can be paid automatically
- Create a digital-first registration experience that reduces front-desk demand
Save a payment method
One patient. One possible path.
Every patient behaves differently. This example shows how Glider helps a patient facing a large, specialist bill find a manageable way to pay.
David saw a specialist for a procedure last month. The cost for the procedure came to $2,840 which was more than he could pay in one go. Between the invoice landing and the due date, nothing happened. He hadn't ignored it; he just didn't have a plan for how to pay it.
David · Tuesday morning
8:40 AM
The invoice arrives by email
David receives a branded email from the specialist's clinic itemising the $2,840 payment, with a one-tap link through to a secure checkout. No login required.
9:02 AM
A reminder follows by SMS
A few days out from the due date, a short SMS gives David a plain-language nudge: what's owed, offering pay now or payment plan options and a unique payment link, on the channel he's most likely to act on.
9:06 AM
He sets up a payment plan with PayTo
Rather than paying the full amount at once, David taps through to the checkout and sets up a payment plan, authorised via PayTo. Four monthly instalments of $710, deducted automatically from his bank account.
9:07 AM
No further follow-up needed
The clinic's system updates in real time as each instalment is paid. No manual chasing, no awkward calls, no risk of the balance ageing.
One well-timed interaction replaces a late notice, a reminder call, and weeks of avoidable follow-up. Across thousands of patients, the impact compounds.
Proven in high-volume billing environments
Results from Glider-supported billing and payment programs.
+20%
Uplift in on-time payments
30%+
Reduction in cost to collect
15%+
Reduction in bad debt
50,000+
Fewer contact centre calls per month
<3%
Inbound calls per reminder, down from ~10%
Results based on Glider-supported billing and payment programs. Outcomes vary by organisation, journey design, and customer base.
Works with the systems you already run
Glider connects to your existing practice or hospital management system, finance platform, and payment gateway — whether that's a purpose-built health administration system, a custom-built stack, or a mainstream ERP. No rip and replace. Live in weeks, not quarters.
Two ways to take this further
See where your patient billing experience sits today
Answer six quick questions to score your billing and payment experience against Glider's maturity model, and download the full guide.
See Glider against your patient billing journey
A 30-minute walkthrough of how Glider works across the payment journey, and a conversation about where it could help reduce the pain points you’re facing today.