Better payment journeys for every financial services customer
Glider gives customers a clear, consistent path to pay — from the moment they set up their first payment to the moment they need help catching up. Less chasing for your team. Fewer accounts falling behind.
Hi Daniel, your car loan repayment of $673.50 is due.
Pay now: pay.lender.com.au/d3f9
Loan LN-48217
$673.50
Due 15 Jun 2025
Payment received
Payment friction starts before a customer falls behind
Customers don't always miss payments because they're unwilling to pay. Often, the payment journey was broken even before the first payment failed. Setup was incomplete, reminders were generic, or the customer had no simple way to resolve a short-term issue. When the path to act is clear, customers are more likely to stay on track. When it's confusing or inflexible, accounts that could have self-resolved move quickly into costly manual follow-up.
Payment setup is easy to overlook
If customers leave onboarding without a clear payment method in place, future payment risk is already higher. A stronger setup experience reduces downstream friction before it starts.
Failed payments create manual work fast
A missed or failed payment can quickly become a collections task unless the customer has a clear, easy path to resolve it themselves.
Outreach without a payment path gets ignored
A letter, a call, an email, or an SMS without an easy way to pay or set up a plan, achieves contact but not resolution. Customers who need flexibility disengage instead of resolving.
The payment journey, built around how customers actually pay
Glider sits between your existing systems, such as billing and loan management, and your customers. It connects the experience from payment setup through to reminders, payment, support and resolution. So customers get a clear path to act, and your team gets fewer accounts falling into manual follow-up.
THE CUSTOMER WHO'S JUST GETTING STARTED
Set up right from day one.
A new customer completes their onboarding and is prompted to save a payment method and set up a payment authority. Future payments are pre-authorised and confirmed, reducing the chance of a missed payment before the first one is even due.
THE CUSTOMER WHO JUST NEEDS A NUDGE
Back on track in minutes.
A payment is missed. The customer gets a personalised SMS the same day — their name, their account, the amount outstanding. They tap the link, see what's owed in a branded checkout, and pay using their preferred method. No call centre. No escalation. No stress.
THE CUSTOMER WHO NEEDS MORE TIME
A plan, not a demand.
A customer is stretched this month. The outreach arrives with a payment plan option built in. They set up an arrangement in a few taps on a schedule that works for their situation. No agent call required. No hardship form to fill in.
Designed for the teams that manage payment and recovery journeys
Credit risk teams
Reduce the volume of accounts entering arrears or recovery by giving customers earlier, easier paths to self-resolve before manual intervention is required.
Operations teams
Automate payment outreach and follow-up across your payment book without adding headcount or replacing core billing or lending systems.
Customer experience teams
Create payment and resolution experiences that feel supportive rather than pressured, improving engagement and reducing complaints across the customer lifecycle.
Contact centre teams
Give agents secure tools to help customers pay either immediately or to set up arrangements during live interactions, without handling card data or switching between systems.
Digital teams
Add modern payment journeys and onboarding flows including saved payment methods and payment authority setup, without rebuilding your customer portal.
Finance teams
Improve visibility across payment behaviour, recovery rates and payment method performance across your entire payment book.
Five stages. One connected payment journey.
From the moment a customer sets up their first payment to the moment their account is back on track, Glider connects the payment experience at every stage in between.
- Capture a verified payment method before the first payment is due
- Establish a PayTo or Direct Debit authority at the point of onboarding
- Reduce failed first payments by setting customers up to pay from day one
Set up your payment method
One customer. One possible path.
Every customer's situation is different. This example shows how Glider helps a customer resolve a missed repayment quickly without unnecessary pressure, manual follow-up, or escalation.
Daniel is a warehouse supervisor in Brisbane. An unexpected car repair last month left him short at exactly the wrong time. His loan repayment came out the same week and bounced. He was back on track within the week, without a single phone call.
Daniel · Brisbane · Wednesday morning
Wednesday, 11:22 am
A supportive nudge, not a threatening letter
The day after the missed repayment, Daniel gets a short SMS from his lender. It's calm, direct and personal. His name, his account, the amount outstanding. There's a secure link. No login required.
Wednesday, 11:23 am
A plan that works for him, in a few taps
Daniel taps the link and sees his repayment summary. He can't clear the full amount right now, but he doesn't have to. He selects a 4-week payment plan that clears the balance before his next monthly repayment is due. No agent call. No hardship form. No escalation.
Wednesday, 11:24 am
Confirmed and back on track
A confirmation lands in his messages. His lender's systems update in real time. The arrangement is set. Daniel knows exactly what's coming out and when, and his lender never had to intervene manually.
One well-timed, well-designed interaction helps a customer stay on track while reducing avoidable follow-up for your team. Across thousands of accounts, the impact compounds.
Proven across high-volume payment and recovery environments
Results from Glider-supported lending, billing and collections payment programs.
+20%
Uplift in on-time payments
30%+
Reduction in cost to collect
15%+
Reduction in bad debt
50,000+
Fewer contact centre calls per month
<3%
Inbound calls per reminder, down from ~10%
Results based on Glider-supported lending, billing and collections payment programs. Outcomes vary by organisation, journey design, and customer base.
Proof Point — Lending
Multiple brands, live in weeks
Multiple brands, one payments experience that had to work for all of them. Glider delivers fully branded repayment reminders and payment portals for each brand — up and running in weeks, not months. Early results are strong, and the rollout is expanding.
Proof Point — Collections
From first contact to late-stage recovery
A collection agency runs Glider across their entire collection lifecycle — automated campaigns via email and SMS, agent assisted payments for phone engagement, and smart letters with QR codes. Every interaction tailored to the account, at every stage.
"Glider helps our customers self-serve, reducing collection calls and allowing our staff to focus on more complex accounts."
— Managing Director, Collections Agency
Works with the systems you already run
Glider connects to your existing billing or loan management system, CRM, contact centre platform and payment gateway. No rip and replace. Live in weeks, not quarters.
Two ways to take this further
See where your payment journey stands today
A short self-assessment for credit, operations and customer experience leaders to benchmark their current payment journey and identify the highest-impact improvements.
See Glider against your customer payment journey
A 30-minute walkthrough of how Glider works across the payment journey, and a conversation about where it could help reduce the pain points you’re facing today.