Insights

Fresh Thinking on Bill Payments

Modernising Payments

Removing the Surcharge Doesn't Remove the Cost

What the RBA's surcharge ban means for large billers, and why focusing only on compliance isn't enough.

4 min read

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Customer Experience

Australia's SMS Sender ID Register becomes mandatory on 1 July 2026

Here's what the changes mean, why they matter for businesses using SMS to communicate with customers, and what you need to know before the deadline.

3 min read

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Modern Billing, Better Outcomes Series

It's Not Them, It's Your Reminder Strategy (Part 3)

Late payments are not always about unwillingness — they're often about friction. Your reminder strategy and overdue response design can make or break recovery outcomes.

5 min read

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Modern Billing, Better Outcomes Series

Fix the Friction: 4 Ways to Make Bill Payments Work Better (Part 2)

Identify and remove the friction points in your billing process that cause drop-off, late payments, and unnecessary support costs.

5 min read

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Modern Billing, Better Outcomes Series

Fix Your Billing Experience: A Practical Guide to Better Outcomes (Part 1)

A practical guide to improving your billing experience — covering strategy, customer journey design, and measurable outcomes.

6 min read

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See what the Glider platform can do

See how Glider connects your billing system, customer channels and payment providers to improve billing, collections and the customer payment experience.

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