CONTACT CENTRE
Optimise your Contact Centre payment experiences
Enhance your phone and webchat payments experience to take more payments, more securely
.png?width=401&height=401&name=radial%208996%20(1).png)
Real-time view on actions
Both the agent and customer can see real-time transaction information, enabling quick and secure resolution on payment queries.
Flexible payment options
Agents can take payments on the spot or create personalised payment requests and establish payment plans.
.png?width=22&height=20&name=Group%205403%20(1).png){kind=small}
Improve PCI compliance
Helps descope your call recording, telephone system and agents, making every call PCI-DSS compliant. Your team can easily send secure payment requests from wherever they are based.
Optimise with data insights
From transaction visibility to consumer payment behaviour insights, Glider’s reporting console and APIs help organisations improve their contact centre experiences.
53% of bill payers admit to paying bills late. Read the latest billing insights in our Decoding Australian Bill Payment Trends report.
Glider's payment communications capabilities
.svg)
Billing
Collections
.svg)
Contact Centre
.svg)
In-Person
Customer Channels
Built-in Pay By Bank
Real-Time Analytics & Insights
Seamless Integrations
Built-in Pay by Bank flows
Our PayTo solution works alongside your existing tech stack and can be added as a payment option across all channels—website, app, contact centre, and in-person.
Gateway-agnostic payments
Glider integrates with all major payment gateways to enable credit/debit card and digital wallets across all your channels.
