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RESEARCH REPORT

Decoding Australian Bill Payment Trends: Insights For Success

80% of bill payers report significant cost increases over the last year,​ and they are looking for more flexibility and ways to help them pay their bills on time.

Key INsights

This research deep dives into current consumer sentiment on bill payments

77
%

Say a good bill payment experience is important

33
%

Pay late due to payment process issues 

53
%

Would like 'one-click' bill payment options

Consumer Expectations

Consumers want seamless, fast, secure payment experiences; whether they're buying shoes or paying a bill.

Consumer Expectations
ABOUT THE REPORT

31% say payment issues have been a contributing factor to switching providers

The evolution of consumer expectations for online payments has been driven by their ecommerce experiences. Consumers are demanding seamless, fast and secure payment experiences, whether that’s for buying shoes or paying a bill. And the current economic landscape means people are having to make more considered decisions on what they are buying, as well as when and how they make bill payments. 

In collaboration, Glider and PayPal have undertaken a comprehensive research study with 1000 consumers, exploring consumer behaviours and attitudes on paying bills and how organisations can improve the customer experience.

This report is essential reading for any services organisation who is looking to improve their customer experience and drive increased revenue. 

What consumers want

Bill payers say they want control, flexibility and ease when it comes to paying bills.

49%
Control

Pay bills manually as they like to feel in control of their finances

38%
Flexibility

Are looking for more flexible payment options such as instalments

43%
Reminders

Say reminders help them pay on time

31%
Ease

Would like ‘one-click’ payment options

Consumer Preference

The majority of bill payers prefer to pay bills on their mobile, with 61% saying it's important that businesses offer mobile-optimised payment experiences.

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 REPORT

Access all the insights in the full report

This in-depth consumer research report provides insights and observations on consumer bill paying behaviours, late bill payments, bill paying experiences and attitudes towards different elements of billing.

Key areas

  • Bill payments landscape
  • Late payment trends
  • Customer experience impacting loyalty
Report

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Learn more about how Glider's platform helps improve the billing experience.

Billing Solutions