Give customers an easy way to pay, across every channel
Glider delivers payment requests and reminders across SMS, email, webchat, and contact centre with a frictionless checkout built in, so customers can pay when they're ready.
Hi Sarah, your electricity bill, account reference ACC-904217, has an amount of $127.50 due today.
Pay now: pay.business.com/abc123
Your bill is ready to pay
Hi Sarah, you have a payment of $127.50 due on your account.
Sarah Mitchell
ACC-904217
What your customers see in their bill payment journey
A seamless, secure, mobile-optimised journey your customers can complete from any channel.
Water Company
Hi Sarah,
Your water bill for account 8471-2903 of $320.36 is due on 28 Mar 2025.
Pay securely here:
pay.waterco.com.au/p/a3f9Today, 9:04 am
Sarah Johnson
Account 8471-2903
$320.36
Due 28 Mar 2025
Thank you for your payment.
Email receipt to:
Common ways billing teams use Glider
Bill reminders
Send personalised payment requests to customers before and after a bill is due, across SMS and email. Customers get a payment link they can act on immediately, no login required.
Contact centre payments
Agents send secure payment links during any phone or webchat interaction. Both agent and customer see real-time payment status, keeping calls short and fully PCI compliant.
Collections campaigns
Trigger automated overdue reminders with a payment link customers can act on themselves. Fewer manual follow-up calls, more payments collected without staff involvement.
Customer self-service
Give customers a branded payment link or QR code they can use anytime, online, in-person, or via SMS, without calling in or logging into a portal.
Payment experiences that get smarter over time
Every payment interaction generates data. Glider captures behavioural signals across every channel so your team can see what's working and continuously improve.
SMS reminder campaign
+$58k vs. last run$427,840
collected · 41.2% conversion
Best time to send
Conversion %Peak 6–9pm · 58% conversion · $94k collected
Behavioural Analytics
Understand how customers interact with payment communications across every channel.
Campaign Performance
Measure which payment reminders and contact strategies drive the best response rates.
Customer Payment Behaviour
Identify payment patterns including timing, channel preference, and payment method usage.
Continuous Optimisation
Use real behavioural insights to refine contact strategies and improve payment outcomes over time.
Five things Glider coordinates for you
Channel Orchestration
Trigger personalised payment requests across SMS, email, WhatsApp, and QR codes on letters, all from a single API call. One trigger, every channel.
Payment Method Orchestration
Present a range of payment options at checkout: cards, digital wallets, and Pay By Bank, with intelligent routing between PayTo and PayID based on transaction value.
Timing and Sequencing
Configure pre-due reminders, due date prompts, failed payment follow-ups, and escalation messaging. Glider executes the sequence as instructed, on time, at scale.
Experience Consistency
Every customer gets the same branded, frictionless payment experience regardless of the channel they are in. Same payment options, same branding, same customer context.
Reporting and Feedback Loop
Real-time payment status and campaign performance data returned via the Glider console and webhook, so billing and collections teams can continuously refine their approach.
Coordinating the payment experience behind the scenes
Glider coordinates the interaction between customer engagement, payment options, and enterprise systems.
Embed payment experiences with APIs
Developers can trigger payment journeys directly from billing systems, CRMs, and customer engagement platforms using Glider's APIs.
| 1 | { |
| 2 | "amount": 250.00, |
| 3 | "currency": "AUD", |
| 4 | "delivery_channel": "sms", |
| 5 | "payment_methods": ["payto", "card"] |
| 6 | } |
Ready to give your customers a better way to pay?
Talk to us about how Glider fits into your billing and collections environment and what better payment outcomes look like for your team.