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AGENT ASSISTED PAYMENTS

Experience seamless customer payment interactions

Enable your agents to request and receive payments securely via phone and webchat
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WHY GLIDER

Elevate your customer experience and safeguard sensitive data with Glider. Our platform enables your contact centre agents to effortlessly manage secure payments.

  • Group 5403 (1)

    Reduced AHT

  • Frame (2)

    PCI compliant

How it works

Unlock secure bill payments with our dynamic white-label solution

Fully customisable solution

Designed to seamlessly adapt to your specific business requirements, our white-label widget is easily connected into your existing processes and systems.

  • Configurable and tailored to your brand

  • Available as Genesys app or standalone app

  • Single sign-on integration available

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Easy for agents to use

Enable agents to seamlessly engage customers across channels and securely facilitate bill payments on the spot. Importantly, mitigate the risk of a data breach by removing your phone systems and employees from PCI-DSS scope.

  • Create personalised payment requests and establish payment plans.

  • Send payment requests via SMS, email or webchat

  • Simplify PCI compliance

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Create best-in-class customer experiences

Don’t create friction by asking your customers to share card details over the phone. Increase customer satisfaction by offering a range of payment methods and peace of mind that their data is safe.

  • Offer a range of payment methods

  • Enable customers to pay now or set up a payment plan

  • Connects to your existing payment gateway

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Real-time visibility on actions

Both the customer and agent can see real-time transaction information, enabling quick and secure resolution on payment queries.

  • Communication status updates

  • Instant payment confirmation

  • Email payment receipt available for both customer and agent

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Optimise your payment strategies with real-time reporting

From transaction visibility to consumer payment behaviour insights, Glider’s reporting console and APIs help organisations improve their billing and contact centre experiences.

  • Agent level reporting

  • Consumer payment behaviours 

  • Webhook for real-time updates to billing platform

Example of Glider console view

Solutions for your business

The ability to make bill payments securely and easily is a critical enabler for improved customer satisfaction, reduced complaints and on-time payments.
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Contact Centres

Supercharge your phone and webchat payments experience to take more payments, more securely.

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Billing

Make it easier for customers to pay their bills on-time and securely with our automated payment reminder campaigns.

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Collections

Improve overdue payment conversion with our automated reminder campaigns and flexible payment options.

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END TO END PLATFORM

Glider’s range of capabilities

Agent Assisted Payments

Collect payments seamlessly over the phone or via webchat

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Automated Payment Reminders

Set up and run payment campaigns tailored to your business requirements

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Self-Service Payments 

AI-powered chatbot enabling customers to make payments 24/7

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Payment Plans

Flexible payment options; customisable dates, amounts and frequency

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Payment Methods

Range of payment methods: Credit & Debit cards, Apple & Google Pay, PayPal, PayTo

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Analytics & Insights

Get real-time reporting on user behaviours and payment patterns

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Integrations

Platform agnostic across payment gateways and other business systems

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ONE PLATFORM

Pay for what you use with our usage-based pricing model.

Access all capabilities
Pricing tiers available
See Pricing