Boost your contact centre with Glider

Improve your contact centre experience, regardless of where the team is working, by collecting over the phone payments in a more secure way.

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Agent Assisted Payments

By integrating Glider, your contact centre agents can send secure payment requests to customers while on the call, and both the customer and agent can also view realtime information relating to the transaction, enabling instant resolutions. Importantly, you can mitigate the risk of a data breach by completely removing your business systems and employees from PCI-DSS scope.

See how it works and scroll down to learn more.

Features

AGENT ASSISTED PAYMENTS
COMMUNICATION WORKFLOWS

Generate more revenue by using workflows

Glider Widget supports flexible configuration options, allowing agents to seamlessly engage customers across preferred channels such as SMS or Email, create personalised payment requests, and even establish payment plans.

Glider smart invoices
SMART INVOICES

Stand out from the competition by delivering a more secure customer experience

Consumers are reluctant to share sensitive card information over the phone. Using Glider’s Smart invoices, customer satisfaction is assured by providing peace of mind that their data is safe with you.

GLIDER INTELLIGENT REPORTING TOOLS
INTELLIGENT REPORTING TOOLS

Save time and increase productivity through improved reporting

From enhanced visibility for agents, to intelligent business insights, Glider’s reporting console and APIs will deliver business value, fast.

and much more …

Notification templates
Custom validation
Webhooks
White-label application
Payment history
Real-time insights
CUSTOMER STORY
Glider allows our staff to take payments while working from home when previously they had to make an internal transfer back to head office, creating inefficiencies and a poor customer/employee experience.
Head of Strategic Business Partnerships
Australian Water Utility
Read Customer Story

Security & compliance

PCI compliant

De-scope your systems from PCI DSS compliance nightmares

Mitigate the risk of a security breach and completely remove your employees and business systems from PCI scope with Glider Widget. Regardless if your team is working from home, in the office, on the road, or somewhere in between, you can now easily send secure payment requests, from anywhere.

Interested in learning about Glider's security practises?