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GLIDER PRIVACY POLICY

Glider is committed to your right to privacy. Reference to “Glider” “we,” “us” or the “Company” is a reference to Glider – trading as Glider Pay Pty Ltd and the relevant affiliates or subsidiaries involved in the data processing activity.

This Privacy Policy (“Privacy Policy”), is an integral part of our terms and conditions applicable to you, and governs the data collection, processing, use, transfer and disclosure made by us in connection with: (i) visitors to our website: www.gliderpay.com (respectively, “Visitor” and “Website”); (ii) the services provided by Glider, including a payments communication solution offered by Glider to its customers (respectively, “Glider Solution” “Customer”); (iii) transactions made by Customer’s end users via the Glider Solution (“End Users”); and (iv) other related services and applications (collectively, “Services”). Each of the Visitors, Customers and End Users shall also be referred to herein as “you”, “your” or “End User”.

If you choose to use the Services, interact with the Website, or provide data to us otherwise, you explicitly agree to the use of such data in accordance with this Privacy Policy. You may not use the Website and/or Services or submit any data through them if you do not agree to any of the terms hereunder. 

This Privacy Policy shall not be construed in any manner to derogate from any other agreement or understanding between Glider and you.

WHAT IS PERSONAL DATA, AND WHAT DATA IS COLLECTED ABOUT ME BY GLIDER?  

“Personal Data” or “Personal Information” (will be referred together as “Personal Data”), means any information about an identifiable individual or that identifies or can be used to identify a natural person, including, but not limited to, first and last name, phone number, email address, online identifiers, IP address, billing information, information concerning households, devices etc.

“Non-Personal Data”, means non-identifiable aggregated data, such as technical data transmitted by the user’s device and aggregated use of the website. This data is not used to identify individuals.

Personal Data is only used for limited purposes, as specified below.

Type of User and type of Data
Purposes of Processing
Customers onboarding

If you register as a Customer to our Services, we will collect and process your information during the registration process. Such information includes, but is not limited to, your name, region, company, email address, contact details of your contact person, financial information (e.g., bank account details), etc. This information is collected from you directly when you engage with us (for instance when executing an agreement with us or signing a purchase order).

We collect this information directly from you when you engage with Glider in a service agreement.

  To onboard you to our Services and/or implement the Glider Solution within your environment.

 

To provide you with the Services;

To identify authorised Users to access the Services;

To resolve any disputes, communicate with you regarding customer service and support issues, and to respond to questions or comments and help resolve any problems.
Technical Information, Geolocation and Online Identifiers

We collect technical information transmitted by your device when using the Website and/or Services, this information includes: type of the operating system and device used to access the Website and/or Services, date and time stamp, language preferences, approximate geolocation (i.e., country/state), and your actions such as page views etc.

This information is collected automatically from you when you are using the Website and Services. 

 To identify authorised users of the Customer;

 

To access and use the Services.

To resolve any disputes, communicate with you regarding customer service and support issues, and to respond to questions or comments and help resolve any problems.

 
End Users Using The Glider Solution

When you use the Services, namely the Glider Solution to make payment or set up a payment plan, we collect and process certain information about you. Such information includes your name, email, phone number, billing information such as reference numbers.

The above mentioned information may be collected directly from you when you pay with the Glider Solution, or transferred to us by the Glider Customer that you are paying, depending on the process of implementation of the Glider Solution in the customer’s payment process.

 To provide you with the service, and enable you to pay the Payment Request sent to you by the Customer or pay via instalments;
To resolve any disputes, communicate with you regarding customer service and support issues, and to respond to questions or comments and help resolve any problems.
Contact Us Information

If you contact us via the “Contact Us” feature available through the Website our otherwise, we may collect certain information regarding you, such as your full name, your email, your phone number, your position (e.g., End User or Customer) your company (if applicable to you), country, the content of your message, etc.

We collect this information directly from you when you contact us.

 To answer your queries and provide you with the services you requested from us.

 

 

 

 

 

 

 

We do not knowingly collect or process any Special Category Personal Data, as defined in the GDPR. 

WILL GLIDER SHARE MY PERSONAL DATA WITH OTHERS?
WE DO NOT SELL OR RENT ANY OF YOUR PERSONAL DATA TO NON-AFFILIATED THIRD PARTIES.

We share Personal Data only under the following limited circumstances:

  • For personalising your experience of the Services
  • As necessary to help detect and prevent potentially illegal acts and fraud, and to guide decisions about the products, services and communications.
  • To comply with a legal requirement, for the administration of justice, to protect your vital interests or the vital interests of others, to protect the security or integrity of our databases or the Services, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganisation, dissolution or similar event.
  • Other third parties with your consent or direction to do so.
WILL GLIDER TRANSFER MY END USERS PERSONAL DATA INTERNATIONALLY?

Our databases are currently located in Australia. Your End Users Personal Data will only be stored or processed in Australia.If you would like to receive more information about our practices and policies with respect to our use of service providers and the jurisdictions in which they are located, please get in touch with us using the contact information provided below.


HOW DOES GLIDER PROTECT MY DATA?

The Glider Solution incorporates measures to reduce the risks of loss of information and unauthorised access or use of information. We adopt appropriate and generally accepted data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your Personal Data. In particular, your payment information is secured in accordance with the PCI-DSS standard. However, these measures are unable to provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed and you cannot reasonably expect that the Service and its related databases will be immune from any wrongdoings, malfunctions, unauthorised interceptions or access, or other kinds of abuse and misuse.


DATA RETENTION

Unless you instruct us otherwise and subject to applicable laws, we retain the information we collect for as long as needed to provide our services and to comply with our legal obligations, resolve disputes and enforce our agreements if applicable.


QUESTIONS OR CONCERNS REGARDING PRIVACY

If you have any questions or concerns regarding privacy issues, please send us a detailed message to privacy [at] gliderpay.com and we will make every effort to resolve your concerns without delay.

Glider may, at any time and from time to time, modify this Privacy Policy. Modifications to this Privacy Policy will be posted on the Website, and shall be effective as of the date in which they are posted on the Website.